Privacy Policy

This Privacy Policy is an integral part of the terms of use of LUZ123’s portal.

In compliance with the provisions of Law 15/1999 of December 13 and Royal Decree 1720/200, related to the Protection of Personal Data, LUZ123 (hereinafter LUZ123) informs users that:

  1. The personal data that you provide us through this platform owned by LUZ123, will be included in the following personal data files:
    • a. Personal data (name, mobile phone, email address or other means of electronic communication) will be incorporated into a file owned by LUZ123; for the purpose of managing the users of the portal, offering advertising and comparative information on energy saving possibilities, as well as the management of the relationship between LUZ123 and its users.
    • b. The owner of the data also expressly agrees that their data will be transferred and treated by third parties for the purpose of providing or offering to provide their services for the contracting of electricity. The communication of this data implies the acceptance of the conditions of privacy and treatment of personal data of the respective entities with which LUZ123 has formalised marketing agreements.
  2. In compliance with the provisions of current legislation on data protection, LUZ123 informs you that the user’s personal data, obtained or collected through this portal, will be treated by LUZ123 for compliance, among others, for the following purposes:
    • • Enable the use of the Services offered through the portal.
    • • Inform users, electronically and not electronically, of the products or services offered through the portal.
    • • Send content and information requested by users.
    • • Development of surveys, contests, promotions and investigations.
    • • Attend and manage requests for consultation, information and complaints.
  3. Likewise, users’ data will be subject to processing to send via postal, telephone and / or electronic means, commercial communications from LUZ123, relative to information that may be of interest. If you do not wish to receive such commercial communications, please let us know by email:, including the reference “LOPD”.
  4. Whenever we request, and users provide, an email address, mobile phone or other means of electronic communication, users expressly accept and authorise that these can be used as for communication purposes, as a way to meet all or any of the purposes previously communicated, as well as the channel through which you can report any other relevant changes that occur in the portal.
  5. LUZ123 may make the following communications or assignments of data:
    • a. To third parties (such as marketing entities) or their representatives or intermediaries, to provide content that may be of interest to the user (for example, quotes required by the user). These third parties are entities of our trust, which may use the personal data for management purposes, said access being necessary in order to comply with the request of the user in question. However, these third parties are expressly prohibited from sharing or assigning users’ information with any other person or entity.
    • b. At times, we may share anonymous information regarding users of the portal (such as behavioural patterns, purchase options, traffic volumes or other similar information), in these cases neither data or information will contain any aspect of personal data that can identify the users;
    • c. To the police, administrative bodies, judicial bodies or other similar bodies, in those cases as legally required, provided that the required judicial requirement is met and, in particular, when the investigation of any criminal infraction takes place or if there is a suspicion of an infraction of the Terms of Use;
    • d. In the event of a Corporate purchase and / or sale of a business area or assets taking place, in such a case we could share the personal data with the potential buyer or seller of said business area or assets.
  6. LUZ123 makes use of cookies, either through its own means, or through third parties contracted for the provision of internet traffic measurement services, in relation to users who browse the portal. Further information is available in the section: cookie policy.
  7. Users guarantee that the personal data provided is true, accurate, complete and up-to-date, as users will be solely responsible for any damage or loss, direct or indirect, that may be caused as a result of breach of such obligation. In the event that the data provided by a user belonged to a third party other than who provides the data, the user must inform the third party of the aspects contained in this Privacy Policy and, by providing them, the user acknowledges and claims to have obtained the authorisation of said third party to provide his data to LUZ123. Likewise, in order to guarantee the duty of quality and updating of data, the user must inform LUZ123 of any modification that may take place in the data provided.
  8. In response to users concerns regarding the security and confidentiality of user data, be informed that LUZ123 has adopted the required security levels of protection of personal data and have installed the technical means at their disposal to prevent loss, misuse, alteration, unauthorised access and theft of personal data provided through its website.
  9. The user retains rights of access, modification, cancellation and opposition (ARCO rights in Spanish) which can be exercised by sending a postal communication, and photocopy of the ID document, with the subject “Ref. LOPD “to: